Support Center

Help Center

Get instant help with your automated trading setup. Find answers to common questions about Ethereum trading automation.

Getting Started

New to token sniping? Start here for setup guides and basic configuration.

  • • Wallet connection guide
  • • First bot setup
  • • Basic trading settings
  • • Payment and activation
Advanced Features

Master advanced DeFi trading strategies and optimization techniques.

  • • Multi-tier profit taking
  • • Risk management
  • • Custom filters
  • • API integration
Troubleshooting

Resolve common issues with your crypto bot and trading automation.

  • • Transaction failures
  • • Connection issues
  • • Bot not executing
  • • Performance optimization
Frequently Asked Questions

How do I get started with the ETH Sniper Bot?

To get started

  • Connect your wallet (MetaMask, WalletConnect, etc.)
  • Fund your wallet with ETH for trading and gas fees
  • Pay the 0.01 ETH activation fee
  • Configure your trading settings (buy amount, slippage, filters)
  • Start the bot. The entire process takes less than 5 minutes.

What wallets are supported?

We support all major Ethereum wallets including MetaMask, WalletConnect, Coinbase Wallet, Trust Wallet, Ledger, Trezor, and any wallet that supports WalletConnect protocol. Hardware wallets are recommended for maximum security.

How much ETH do I need to start trading?

Minimum requirements: 0.01 ETH for the bot activation fee, 0.01 ETH minimum per trade, and 0.005-0.02 ETH for gas fees depending on network congestion. We recommend starting with at least 0.1 ETH total to allow for multiple trades and gas costs.

How much does the bot cost?

The bot costs 0.01 ETH for 24 hours of automated trading. There are no hidden fees, subscriptions, or additional charges. You only pay when you want to activate the service. No success fees or profit sharing.

Are there any additional fees besides the 0.01 ETH?

No additional fees from our platform. You only pay

  • 0.01 ETH bot activation fee
  • Standard Ethereum gas fees for transactions
  • DEX swap fees (typically 0.3% on Uniswap). We don't charge success fees or take a percentage of profits.

Can I get a refund if the bot doesn't work?

Due to the automated nature of blockchain transactions, the 0.01 ETH activation fee is non-refundable once paid. However, if there are technical issues preventing the bot from functioning, contact support within 2 hours of activation for assistance.

Do you store my private keys?

No, we never store or have access to your private keys. All wallet interactions use secure signing methods that keep your keys on your device. Your funds remain completely under your control at all times.

How does honeypot detection work?

Our advanced scanning algorithms analyze smart contracts before trading to detect honeypots, rug pulls, and other malicious tokens. This includes checking for: transfer restrictions, ownership patterns, liquidity locks, mint functions, blacklist functions, and unusual tax structures.

What security measures protect my funds?

Multiple security layers

  • No private key storage
  • Honeypot and rug pull detection
  • Liquidity verification
  • Contract audit checks
  • Maximum slippage limits
  • Stop-loss mechanisms
  • Suspicious activity monitoring
  • Rate limiting to prevent exploitation.

Can I use hardware wallets?

Yes, we fully support hardware wallets including Ledger and Trezor devices. Hardware wallets provide the highest level of security for your funds while still allowing automated trading through secure transaction signing.

What is the minimum trading amount?

The minimum buy amount is 0.01 ETH per trade. We recommend starting with smaller amounts while you learn the platform, then scaling up as you become more comfortable with the settings and market conditions.

How fast can the bot execute trades?

Our bot can execute trades within 1-3 seconds of token detection, depending on network conditions. We use optimized gas pricing, direct node connections, and pre-signed transactions for maximum speed and front-running protection.

What DEXs does the bot support?

Currently supports Uniswap V2, Uniswap V3, SushiSwap, and PancakeSwap (BSC). We automatically detect the best liquidity source and route trades for optimal pricing. More DEX integrations are added regularly.

Can I set stop-loss and take-profit orders?

Yes, the bot includes advanced order types

  • Stop-loss (percentage or fixed amount)
  • Take-profit levels (multiple tiers supported)
  • Trailing stop-loss
  • Time-based exits
  • Volume-based exits. All orders execute automatically without manual intervention.

How does multi-tier profit taking work?

Set multiple profit targets: e.g., sell 25% at 2x, 25% at 5x, 25% at 10x, keep 25% for moon shots. Each tier executes independently, allowing you to secure profits while maintaining upside exposure. Fully customizable percentages and multipliers.

What slippage should I set?

Recommended slippage: 5-15% for new tokens (high volatility), 1-5% for established tokens. Higher slippage increases execution probability but reduces profit margins. The bot automatically adjusts within your limits based on market conditions.

How do I optimize gas settings?

Gas optimization strategies

  • Use 'Fast' gas for competitive tokens
  • 'Standard' for less competitive opportunities
  • Enable dynamic gas adjustment
  • Set maximum gas price limits
  • Use gas estimation tools during high congestion periods.

Can I modify settings while the bot is running?

Yes, you can adjust most settings in real-time while the bot is active. Changes take effect immediately for new trades. However, ongoing trades will complete with their original settings to maintain consistency.

What filters can I set for token selection?

Comprehensive filtering options

  • Minimum/maximum liquidity
  • Market cap ranges
  • Token age requirements
  • Holder count thresholds
  • Contract verification status
  • Ownership renouncement
  • Liquidity lock duration
  • Social media presence
  • Audit status.

How can I track my bot's performance?

Detailed analytics dashboard shows

  • Total trades executed
  • Win/loss ratio
  • Average profit per trade
  • Total P&L
  • Gas fees spent
  • Best performing tokens
  • Time-based performance charts
  • Risk metrics
  • Exportable trade history.

What happens if the bot makes a loss?

Trading involves risk and losses are possible. The bot includes stop-loss features and risk management tools, but we cannot guarantee profits. Only trade with funds you can afford to lose. Historical performance doesn't guarantee future results.

How do I analyze which tokens performed best?

The analytics section provides detailed breakdowns

  • Token performance rankings
  • Entry/exit price analysis
  • Hold time optimization
  • Market condition correlations
  • Filter effectiveness metrics
  • Profit attribution by strategy.

Why isn't my bot making any trades?

Common causes

  • Filters too restrictive
  • Minimum liquidity requirement too high
  • Buy amount exceeds available balance
  • No new tokens matching criteria
  • Network connectivity issues
  • Insufficient gas fees. Review and adjust settings accordingly.

Why do my transactions keep failing?

Transaction failure causes

  • Gas price too low for network conditions
  • Slippage tolerance too restrictive
  • Token has transfer restrictions
  • Insufficient ETH for gas fees
  • Network congestion
  • MEV bot competition. Increase gas price and slippage tolerance.

How do I fix wallet connection problems?

Wallet connection solutions

  • Update wallet extension
  • Clear browser cache and cookies
  • Disable conflicting extensions
  • Try different browser
  • Reset wallet connection
  • Check network connectivity
  • Restart browser/device
  • Contact wallet provider support.

What if the bot stops working during active trading?

Failsafe mechanisms

  • Automatic reconnection attempts
  • Transaction queue preservation
  • Stop-loss orders remain active
  • Email/SMS notifications for critical issues
  • Manual override capabilities
  • 24/7 monitoring systems
  • Immediate support escalation.

Can I copy trade other successful users?

Yes, our copy trading feature allows you to mirror strategies of top performers. You can

  • Browse trader leaderboards
  • View detailed performance metrics
  • Set copy trade parameters
  • Maintain your own risk limits
  • Stop copying anytime.

Is there an API for custom integrations?

Yes, we provide REST and WebSocket APIs for advanced users. Features include

  • Trade execution endpoints
  • Real-time market data
  • Portfolio management
  • Custom strategy implementation
  • Webhook notifications
  • Rate limiting and authentication.

Can I run multiple bots simultaneously?

Yes, you can run multiple bot instances with different strategies

  • Separate configurations per bot
  • Independent risk management
  • Portfolio allocation controls
  • Unified dashboard monitoring
  • Cross-bot analytics
  • Resource optimization.

How does the social sentiment analysis work?

Our AI analyzes social media signals

  • Twitter mention volume and sentiment
  • Telegram group activity
  • Reddit discussion trends
  • Influencer endorsements
  • Community engagement metrics
  • Sentiment scoring algorithms
  • Real-time social alerts.

Is using the bot legal?

The bot operates within legal frameworks in most jurisdictions. However, cryptocurrency regulations vary by country. Users are responsible for compliance with local laws. We recommend consulting legal counsel for specific jurisdictional questions.

Do I need to report bot trading for taxes?

Yes, in most jurisdictions, automated trading profits are taxable. The bot provides detailed transaction logs and P&L reports to assist with tax reporting. Consult a tax professional for specific guidance on cryptocurrency trading taxes.

What data do you collect and store?

We collect minimal data

  • Wallet addresses (public)
  • Trading preferences
  • Performance metrics
  • Usage analytics
  • Support interactions. We never store private keys or personal information. Full privacy policy available on our website.

What support is available?

Comprehensive support options

  • 24/7 live chat
  • Email support (2-4 hour response)
  • Video tutorials
  • Community Discord
  • Knowledge base
  • Screen sharing assistance
  • Priority support for premium users.

How often is the bot updated?

Regular updates include

  • Weekly performance optimizations
  • Monthly feature releases
  • Immediate security patches
  • New DEX integrations
  • Market condition adaptations
  • User-requested features
  • Blockchain upgrade compatibility.

What happens during Ethereum network upgrades?

We monitor all network upgrades and ensure compatibility

  • Pre-upgrade testing
  • Temporary service suspension if needed
  • Rapid deployment of updates
  • User notifications
  • Seamless transition back to normal operations
  • No data loss or fund risk.
Common Issues & Solutions

Bot Not Making Any Trades

Possible Causes:

  • Filters are too restrictive
  • Minimum liquidity requirement too high
  • Buy amount exceeds available balance
  • No new tokens matching criteria

Solution: Review and adjust your filter settings, lower minimum liquidity requirements, or increase monitoring time.

Transactions Keep Failing

Possible Causes:

  • Gas price too low for network conditions
  • Slippage tolerance too restrictive
  • Token has transfer restrictions
  • Insufficient ETH for gas fees

Solution: Increase gas price, adjust slippage tolerance, or add more ETH to your wallet for gas fees.

Wallet Connection Problems

Possible Causes:

  • Outdated wallet extension
  • Browser cache issues
  • Conflicting extensions
  • Network connectivity problems

Solution: Update your wallet, clear browser cache, disable other extensions, or try a different browser.

Contact Support

Need personalized help? Our support team is here to assist you.

Email Support

[email protected]

Response within 2-4 hours

Live Chat

Available 9 AM - 6 PM UTC

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